A Day at
Rapid Orthopaedic Care
Have you been thinking of visiting our no-appointment needed, walk-in orthopaedic urgent care facility?
If so, you might have some questions. In this article, we dive into what our Rapid Orthopaedic Care Clinic (ROC) offers and how it expedites specialized treatment for musculoskeletal issues of all kinds.
After registering and settling into a waiting room chair, Peter chatted with a few of the patients around him. There was Albert, an older gentleman who had emergency surgery out of town while he was visiting family the week before and wasn’t sure if his incision was healing properly. There was also a middle-aged woman named Susan, who was suffering from shoulder pain caused by the repetitive nature of her work in a nursing home and needed to find quick solutions to get back to her growing family waiting for her to arrive from her day. Her pain had become much worse after lifting a heavy patient of hers, into their bed the night before. And then there was also little Aiden in the corner, whose family had left him with his babysitter during the weekend when he slipped off the playground slide at his favorite park and injured his left elbow. He was cradling it closely, alligator tears in his eyes.
Peter’s trip to the ROC, located in West Olympia, was a pretty typical one. On any given day, it’s staff see everything from ankle sprains to broken bones to dislocations. They also see patients who have had ongoing orthopaedic issues that were worsened by a fresh injury. From little tykes to elderly patients, they care for all comers with various orthopaedic needs!
Our Walk-In Orthopaedic Care Urgent Clinic is open 7 days a week, 10am – 5:30pm.
His initial concerns of whether his insurance would cover his visit because he was with a new provider were eliminated with a simple call to the front desk before he made the trip. The staff had gone over all his insurance details and confirmed that his visit would be covered.
After a short wait, Peter got called into a clinic pod and was assessed by one of the three physician assistants (PAs) that staff the ROC. The PA, Matthew, agreed that there was a concern for a break or fracture and sent him for an immediate x-ray that was completed on-site.
Before he left, Peter received a carefully applied splint and was referred to one of the Olympia Orthopaedic sport medicine specialists for further follow-up and possible casting.
In the meantime, little Aiden was also seen. After getting an initial assessment and a set of x-rays, the PA explained to Aiden and his parents that he had suffered a supracondylar fracture, meaning that his upper arm bone – the humerus – had broken slightly above the elbow. In this case, some of the x-rays findings were a bit concerning, so Matthew decided to contact the on-call orthopaedic surgeon for his opinion. Using their specialized DocHalo software, Matthew instantly shared the x-rays and his concerns with the on-call physician. Within a few minutes, the doctor replied. Based on the imaging, it was decided that Aiden’s elbow should be immobilized with a splint and followed up by an orthopaedic surgeon urgently on Monday morning. His parents were given thorough instructions of things to look out for in the meantime, with directions to come back immediately if his condition worsened.
At first, Aiden’s parents were a little concerned that his injured arm was not getting casted right away. Matthew explained the reasons why splinting was a better approach initially, as the body needed to go through its natural inflammatory process, swell, then reduce back down. Only then would it be safe and helpful to cast his little arm.
Aiden left with a follow-up appointment made, looking a little more comfortable now that his elbow was splinted and that he had received some pediatric-dosed pain medications. As he was ushered out the doors of the ROC, with stickers on his cheeks, he could be overheard asking his parents if his friends would be able to sign his cast once he got it on.
As Peter confirmed his follow-up appointment with the front desk and Aiden got fitted for his elbow splint, Mr. Smith had also finished his appointment and was waiting for his ride to pick him up. He had spinal surgery the previous week to address his ongoing back pain. Although he was recovering well, Mr. Smith was feeling a bit worried about whether his incision was healing quickly enough. It was difficult for him to visualize it himself and his daughter had mentioned it looked a bit red.
After listening to Mr. Smith’s concerns and reading his entire operative report, Matthew examined his incision. It was actually healing quite nicely. Upon asking Mr. Smith about how frequently he was changing the dressing, Matthew suggested some changes to his wound care routine. Because he saw no signs of infection, he did not prescribe antibiotics, but he reviewed all the signs and symptoms of infection. Finally, Matthew reassured Mr. Smith and told him to come back if anything changed or worsened.
On the way out to the parking lot, Peter noticed Susan driving away, looking a bit cheerier. She had arrived at the ROC with debilitating shoulder pain. It had all started within a few months of her taking a new nursing job, which required a lot of lifting and bending. Then yesterday, the pain had become almost unbearable. She had barely been able to finish her shift and had gotten little sleep last night from the pain.
Susan knew she’d been ignoring the pain for too long and now she had no choice but to get it looked into. She really hoped that she’d be able to get a same-day MRI.
The PA conducted a thorough exam, checking her range-of-motion and asking a lot of questions about the nature of her pain, her work, and the most recent injury. Based on his evaluation, Matthew was almost certain that Susan had sustained a rotator cuff tear which would likely require surgery. He explained that it would not be possible to get a same-day MRI done, but that he could send the referral right away and Susan would get imaging within a week. Based on the severity of her pain, Matthew offered her an intra-articular steroid injection into the shoulder for pain control. Susan gratefully accepted.
It had been a pretty typical Monday afternoon at the Rapid Orthopaedic Care Center– helping many patients with all different ortho needs. What all the patients shared in common was a desire to get back to their life in motion. The entire staff at the ROC are delighted to assist in that process every day!
When we eliminate multiple unnecessary steps, people get back to their normal daily lives faster.”
Frequently Asked Questions
Q. What are the ROC hours and location?
We are here for you seven days a week from 10 AM to 5:30PM. We’re located at 3901 Capital Mall Drive SW in Olympia, Washington State.
Q . What services does the ROC provide?
The ROC offers same-day evaluations, including physical exams and x-rays. Patients can get joint injections, treatment for minor lacerations, closed reductions of fractures with a hematoma or digital block as needed, medications for pain or infection, physical therapy, bracing, casting, booting, and splinting. All of those services are offered on your first visit. If needed, labs and MRIs can also be ordered and booked.
Q. What is not an appropriate injury for the ROC?
Q. How can I find out if my insurance will cover my visit to the ROC?
Q. I’ve already been to another doctor about this. Can I come to the ROC?
Call us ahead of time at (360) 754-7622 to discuss a solution so that you don’t get stuck with an unexpected bill. And, of course, if you’ve been to another facility already but feel that you were splinted improperly or given substandard care, we will look for a solution to get you cared for as soon as possible.
Q. How long is the ROC’s wait time?
Q. How will the ROC speed up the treatment process for me?
Our ROC staff work very closely with our sports med physicians and orthopaedic surgeons. They match up patient referrals to the most appropriate provider, saving time and unnecessary visits. They also order the necessary labs and imaging on the initial visit, so a patient has their testing done before stepping foot in a specialist’s office. This saves the patient from making extra visits and helps them be treated sooner.